Cancellations on categories (other than furniture and lighting) are allowed only till the item is shipped.
No cancellations in furniture and lighting are allowed, once the order is placed. In case of any exception, two-way shipping charges will be borne by the customer.
Returns will only be accepted for damaged/ defective products.
You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.
Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process).
Products/ Items should be UNUSED.
It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.
Any products damaged post delivery to customer, shall not be accepted for return.
Refunds will be processed within 7 business days of receipt of the product by us, provided goods are received in acceptable condition as dispatched. Refund method will be based on the mode of order payment.
Getkraft.com is an online marketplace of handmade, Eco-friendly, natural, art and craft items. Our mission is to promote creativity, art & craftsmanship of the people of North-East India. We make our sincere efforts to provide security and satisfaction to both customers and artisans.