Shipping Policy

Orders are dispatched within 2-3 business days. Monday to Friday are considered business days except for public holidays.

Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.

Orders once shipped, cannot be canceled except in extraordinary circumstances.

Terms & Return Policy

Your purchase is eligible for return or replacement only if it meets the following conditions:

If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.

If the product you receive has a genuine quality or manufacturing defect or damage.

All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in color tone, shape, or size may occur between products that are not regarded as defects and will not be eligible for return or replacement.

Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case.

If your purchase meets our return criteria as stated above, please contact us within 48 hours of delivery with the following information-

- The reason for the return, and in case of defective or incorrect product, please send us an image of the items at projectrivaayat@gmail.com.

If there is a genuine defect in the product, we'd be happy to exchange your product with a replacement or a different product of the same value.