Kouna Handmade Small Picnic Basket

Shipping Policy

• We ensure that the order gets processed within 24 hours. However, for furniture we usually ship within 20 business days of receiving order.
• We strive to deliver products in excellent condition and in the fastest time possible. However, we can't commit on the same.
• For furniture we provide free delivery (within India). However, for other products we charge a flat rate courier amount. The shipping cost will be charged as mentioned in the products page and will not change on application of discount coupons.
• Once the products are shipped from our location, we will send you the shipper’s reference number (airway bill number/docket number) through email.

Terms & Return Policy

Cancellations 

• Cancellations on categories (other than furniture and lighting) are allowed only till the item is shipped.
• No cancellations in furniture and lighting are allowed, once the order is placed. In case of any exception, two-way shipping charges will be borne by the customer.
• In case of cancellations, no refund will be made for Part Payment of orders; the advance amount will be forfeited as cancellation charges.

Returns 

• Returns will only be accepted for damaged/ defective products.
• You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.
• Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process).
• Products/ Items should be UNUSED.
• Products should be returned in their original packaging along with the original price tags, labels and invoices.
• It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.
• Any products damaged post delivery to customer, shall not be accepted for return.

Refunds 

Refunds will be processed within 7 business days of receipt of the product by us, provided goods are received in acceptable condition as dispatched. Refund method will be based on the mode of order payment.